Terms of sale

1. Seller

Svisdal Gard, org. no. 921 988 419
Fjellgardsvegen 639, 6613 Gjøra
Email: svisdalgard@gmail.com · Tel. 478 17 728

2. Prices

All prices are stated in Norwegian kroner and include VAT. There are no shipping costs, because everything is collected, either at the farm or at Sunndalsporten.

3. Ordering and payment

Once you have placed your order, you will receive a confirmation by email. You can pay with Vipps in the shop, or choose “Pay by card at pickup” (only when collecting at the farm) and pay at the card terminal when you collect your order. The order is reserved for you from the moment it is placed.

4. Collection

You can collect your order at the farm or at Sunndalsporten, and choose the pickup point in the cart. We send an SMS when your order is ready.

On the farm we have a self-service farm shop, for now in the hallway of the old barn. It is open around the clock, and the door says “Gardsutsal”.

At Sunndalsporten there is a self-service fridge in the hallway, where we keep milk. You can also pick up other products here if you choose Sunndalsporten as the pickup location when you order. You can come between 06 and 24, and pay with Vipps. If you are there during the shop’s staffed hours, you can pay at the till.

Someone else can collect for you if you say so in the order note at checkout.

5. Right of withdrawal

Fresh food and chilled goods that can quickly spoil are not covered by the right of withdrawal under the Norwegian Right of Withdrawal Act. This applies to fresh milk and fresh meat.

For other goods, such as sheepskins and cordial, you have a 14-day right of withdrawal from the day you receive the item. Tell us within the deadline and return the item in the same condition. You cover the cost of returning it yourself. We refund the purchase price without undue delay, and no later than 14 days after we were told you wished to withdraw.

6. Complaints

If the item has a defect or does not match what we agreed, you have the right to complain under the Norwegian Consumer Purchases Act. Tell us as soon as you discover the defect, preferably within a few days for food and chilled goods. You can reach us at svisdalgard@gmail.com or 478 17 728.

7. Personal data

We process personal data in accordance with our privacy policy.

8. Complaints and disputes

We would like to resolve any disagreement directly with you. If we cannot agree, you can take the matter to the Norwegian Consumer Authority (forbrukertilsynet.no), which can advise and refer you on to the Consumer Disputes Tribunal.